Refund Policy

At Cinefinal, we provide digital products, creative assets, downloadable content, and subscription-based access. Because these products are delivered digitally and can be accessed immediately after purchase, all sales are generally considered final once access has been granted or files have been downloaded.

We recommend reviewing the product description, included content, compatibility information, and system requirements before completing your purchase.

Refunds may be considered in limited circumstances, including:

• You were charged more than once for the same order.
• You purchased a product but were unable to access the files due to a technical issue on our side that we could not resolve.
• The product you received is materially different from what was described on the product page.
• You were charged after properly cancelling a subscription, where applicable.

Refunds will generally not be issued for:

• Change of mind after purchase.
• Accidental purchases.
• Products that have already been downloaded or accessed.
• Failure to meet software, hardware, or compatibility requirements that were clearly stated before purchase.
• Failure to understand how to use the product.
• Dissatisfaction based on personal preference, creative style, or subjective expectations.
• Purchases made during sales, promotions, or with discount codes, unless required by applicable law.
• Subscription periods that have already started or been used, except where required by applicable law.

Subscription Cancellations

If you have an active subscription, you may cancel future renewals at any time before your next billing date.

Cancelling your subscription will stop future charges, but it does not automatically entitle you to a refund for previous payments or for the current billing period, unless required by applicable law.

Access may remain available until the end of the current paid billing period, depending on the subscription plan.

Technical Issues

If you experience a technical problem with your purchase, please contact us before requesting a refund.

We will make reasonable efforts to help resolve issues related to downloads, account access, file delivery, or product functionality.

When contacting us, please include:

• Your order number
• The email address used for your purchase
• A clear description of the issue
• Screenshots or other relevant information, when helpful

Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your bank, card provider, or payment processor.

Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights or statutory rights that may apply under the laws of your country or region.

Where applicable law grants you rights that cannot be waived, those rights will continue to apply regardless of the terms stated above.

Contact

For refund requests or support, contact us at:

info@cinefinal.com